FAQs

Frequently Asked Questions regarding Soul in Fitness.

 

Why choose Soul in Fitness?

In Soul in Fitness, we make it our mission to advocate for mind + body fitness because both areas need to equally paid attention to if one wants to be at their 100%. We want to support the individual journey of our clients, who put their trust in us by patronizing our products.

What is the Soul in Fitness guarantee?

If you are not happy with your purchase in 30 days, we will issue a full refund – no questions asked!

How much is shipping?

We do not charge you with shipping. We are doing Free Worldwide shipping for a limited time only.  Please make sure you check our shipping policy.

How long does it take for an order to arrive?

When you complete your purchase, you will receive an email containing the shipping time frames based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Timeframes

United States

7-17 Days

United Kingdom

7-17 Days

Australia & New Zealand

7-17 Days

Canada

7-17 Days

Western Europe

7-17 Days

Rest of the World

7-17 Days

Can I have a tracking number?

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

Where are your warehouse located?

We currently have warehouses located in USA, Australia, China and Singapore.

Can I pay in my local currency?

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your refund policy?

Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please get in touch with us in our contact page OR please email us at email and we will reply to your inquiry.

30-DAY SATISFACTION GUARANTEE

High-quality products at competitive prices to guarantee your satisfaction. If you are not happy with your purchase in 30 days, we will issue a full refund – no questions asked!

SECURE CHECKOUT

We use encrypted SSL certificates via Stripe® and/or PayPal®

WORLDWIDE SHIPPING

We process orders as soon as we receive them. See shipping times estimates depending on your location here:

Shipping Policy
ANY QUESTIONS?

We're happy to help!
Message us at info@soulinfitness.com